Returns & Exchanges

At Elka Collective, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for full-priced items. All items must be returned in their original condition, unworn and with all tags attached to be eligible for a refund or store credit.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Pack Your Items

Carefully place the garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Attach Shipping Label

Download and print your pre-paid return shipping label from the portal and securely attach it to the outside of your parcel.

4

Drop Off and Track

Hand your package to your nearest postal service provider and keep your tracking receipt until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing