Frequently Asked Questions
Everything you need to know about your Elka Collective experience.
What is your standard shipping policy for domestic orders?
We offer complimentary standard shipping on all domestic orders over $200. For orders below this amount, a flat rate of $10 applies. Most orders are processed within 24-48 hours and delivered within 3-5 business days.
How can I return an item if it doesn't fit?
We accept returns on full-priced items within 21 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please note that final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, Elka Collective ships worldwide. International shipping rates and delivery timelines vary by destination and are calculated at checkout. Please be aware that customers are responsible for any local customs duties or taxes.
How do I care for my Elka Collective garments?
To maintain the longevity of our natural fibers, we recommend following the specific care instructions on the internal garment label. Generally, we suggest a cold hand wash or eco-friendly dry cleaning for our silk and wool blends.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay and PayPal for your convenience.
Can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our courier's website to monitor your delivery in real-time.